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Privacy Policy – Essca Atelier

Effective Date: November 2025
Last Updated: November 2025

Who We Are

Essca Atelier is a fashion brand based in Trinidad and Tobago, dedicated to creating handcrafted couture, ready-to-wear, and custom-made designs.
Our website address is: https://esscaatelier.com.
If you have any questions regarding this Privacy Policy or how we handle your data, you can contact us at info@esscaatelier.com.

Information We Collect

When you visit our website or make a purchase, we may collect the following information:

  • Personal details: your name, email address, phone number, and shipping/billing addresses.

  • Payment details: processed securely through Stripe or PayPal (we do not store your full card information).

  • Account information: if you create an account, your username and preferences are stored securely in our database.

  • Subscription data: if you sign up for our newsletter or marketing emails, we collect your name and email address.

  • Order and custom design details: any information you provide when placing a custom order or contacting us about a bespoke design.

  • Technical data: such as your IP address, browser type, and cookies to help us improve performance and user experience.

Comments

When visitors leave comments on the site, we collect the data shown in the comment form, along with the visitor’s IP address and browser user agent string to help detect spam.
An anonymized hash of your email may be sent to the Gravatar service to display your profile image. The Gravatar privacy policy is available here: https://automattic.com/privacy/.

Media

If you upload images to the website (for example, for a custom order or testimonial), please avoid uploading images that contain embedded location data (EXIF GPS).
Visitors to the website can download and extract any location data from publicly available images.

Cookies

We use cookies to personalize your browsing experience, analyze traffic, and remember preferences.

  • If you leave a comment, your name, email, and website may be saved in cookies for your convenience.

  • WooCommerce uses cookies to manage cart contents, orders, and user sessions.

  • Login and screen display cookies last up to one year.

  • Analytics and marketing cookies help us improve our website and marketing performance.

You can disable cookies through your browser settings, but some site functions may not work as intended.

E-commerce and Payments

When you make a purchase, we collect information necessary to process your order:

  • Name, email, phone number, billing and shipping addresses.

  • Payment details handled securely by Stripe, PayPal, or your selected method.

  • For bank transfers or cash payments, we store only transaction details needed for verification.

Essca Atelier does not store or have access to full credit card information at any time. All online payments are encrypted and processed through third-party payment gateways compliant with international security standards (PCI-DSS).

Embedded Content from Other Websites

Articles, lookbooks, or product pages may include embedded content (such as videos, images, or social media posts). Embedded content behaves exactly as if you visited those external websites, which may collect data through cookies or tracking tools according to their own privacy policies.

Marketing, Newsletter, and Promotions

If you subscribe to our newsletter or promotional updates, we will use your email address to send you news about new collections, special events, or exclusive offers.
You can unsubscribe at any time by clicking the “Unsubscribe” link in our emails or contacting us directly at info@esscaatelier.com.

Data Retention

We retain personal data only for as long as necessary for legal, accounting, and operational purposes:

  • Order and payment data: up to 5 years, for tax and transaction compliance.

  • Customer accounts: retained until deleted or requested for removal.

  • Newsletter data: retained until you unsubscribe or request deletion.

  • Custom design inquiries: retained up to 12 months after last communication, unless converted into a sale.

Who We Share Your Data With

We share data only with trusted third parties essential to operating our store:

  • WooCommerce for managing e-commerce functions.

  • Stripe and PayPal for payment processing.

  • Email marketing providers (such as Mailchimp or Shopify Email) for newsletters and promotions.

  • Spam detection tools to protect the site and users.

We do not sell, rent, or trade your personal information to any third parties.

Your Rights Over Your Data

If you have an account on our site or have made a purchase, you can request:

  • A copy of the personal data we hold about you.

  • Correction of any inaccurate or incomplete information.

  • Deletion of your data (“Right to be forgotten”), unless we are required by law to retain it.

Requests can be made by emailing info@esscaatelier.com.
We may require verification of identity before processing your request.

International Orders and Data Transfers

As we serve customers worldwide, your data may be transferred and processed outside of Trinidad and Tobago.
We ensure that all third-party processors handling your data comply with international privacy and security standards.

Security of Your Data

We take all reasonable technical and organizational measures to protect your personal data from unauthorized access, misuse, or disclosure.
This includes SSL encryption, secure hosting, and restricted access to personal information by authorized personnel only.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and regulatory reasons.
Updates will be posted on this page with a revised “Last Updated” date.

Contact Us

For questions, privacy concerns, or data requests, please contact us at:
📧 info@esscaatelier.com
📍 Port of Spain, Trinidad and Tobago