Custom Orders Policy – Essca Atelier
Effective Date: November 2025
Last Updated: November 2025
1. Overview
At Essca Atelier, every custom piece is designed and handcrafted with care, intention, and artistry.
This policy explains the terms for all Custom Made and Bespoke orders, including design process, payments, timelines, and revisions.
By confirming a custom order, you agree to the following terms.
2. The Custom Process
Custom orders begin with an initial consultation — online or in person — to discuss your design, fabrics, colors, and measurements.
After your concept is approved, we will provide an estimated price and production timeline.
Once the deposit is received, your order enters the production phase, and the design process officially begins.
3. Deposits and Payments
A non-refundable deposit of 50% of the total price is required to start production.
The remaining 50% balance must be paid before pickup or shipment.
Payments can be made via Stripe, PayPal, bank transfer, or cash (for local clients).
In case of cancellation after production has begun, the deposit is forfeited to cover materials, labor, and design time.
4. Production Time
Production times vary depending on the complexity of each design.
Typical timelines range between 2 to 6 weeks, but may extend during high-demand seasons or for intricate pieces.
We always strive to meet agreed timelines, but delays due to material sourcing, shipping issues, or force majeure may occur.
You will be notified promptly of any changes.
5. Measurements and Fit
Accurate measurements are essential for a perfect fit.
If you provide your own measurements, Essca Atelier is not responsible for inaccuracies or fit issues resulting from incorrect data.
Minor adjustments may be offered at no cost if requested within 48 hours of receiving the piece (depending on complexity).
Additional alterations or size changes may incur a fee.
6. Revisions and Approvals
Once the design and materials are approved, only minor changes (such as embellishment adjustments or small details) can be made before production starts.
Major modifications after approval may require an updated quote and extended timeline.
Photos or videos of work-in-progress may be shared for approval during production.
7. Delivery and Pickup
When your custom order is complete, we will notify you by email or WhatsApp.
Orders can be:
Collected in person from our showroom in Port of Spain, Trinidad and Tobago, or
Shipped internationally via DHL, FedEx, or similar courier.
Shipping costs and customs duties are the client’s responsibility unless otherwise stated.
8. Returns and Cancellations
Because each custom order is made uniquely for you:
All Custom Made and Bespoke pieces are final sale.
No refunds or exchanges are accepted once production has begun.
If a defect or error occurs on our end, we will review and offer a suitable solution (repair, replacement, or credit).
Requests must be made within 48 hours of delivery at info@esscaatelier.com.
9. Intellectual Property & Design Rights
All sketches, concepts, and final designs remain the intellectual property of Essca Atelier and Jessica Ramírez.
We reserve the right to:
Recreate or modify a design for future collections (unless exclusive rights are purchased).
Use images or videos of completed pieces for marketing, social media, or portfolio purposes, unless otherwise requested in writing before production begins.
10. Client Responsibilities
By placing a custom order, you agree to:
Provide accurate information and timely approvals.
Respect scheduled fittings or communication deadlines.
Complete payments as outlined above.
Failure to meet these terms may delay production or result in cancellation of the order.
11. Contact Us
For questions, design requests, or production updates, please contact:
📧 info@esscaatelier.com
📍 Port of Spain, Trinidad and Tobago